Technical Publications Managers: Silicon Valley

Now - Beat Your Technical
Documentation Problems:

Software Engineer Discovers Secret to Writing Technical Documentation that Makes Sense - On Time - Without Busting Your Budget!

"Mike used a System that really helped us solve our technical writing problems."


Dear Tech Pubs Manager,

If you want to to streamline the writing of your technical documentation, invigorate your clients with reader-friendly materials, and save BIG bucks on your costs of writing documentation, then this might be the most important letter you'll ever read.

Here's why:

Mike Hayden

As a professional technical writer, I guarantee to write and deliver to you:

  • Technical documentation that makes sense,
  • On time, and...
  • At lower rates than you pay your mechanic or plumber.

Now, I know you're probably skeptical. That's normal and healthy. Let me give you three good reasons I can back up what I claim:

Three reasons to believe I can develop your technical documentation:

One. THE PROBLEM: Back when I worked for computer companies, our customers complained bitterly about our lousy documentation! I had been a software engineer for many years, then became a sales engineer for software developers and mainframe manufacturers.

Our customers demanded USABLE documentation that made sense (what a concept!). But, programmers and engineers like me (then) refused to write documentation. And computer companies hated busting their budgets to hire extra "writers" to develop documentation.

Still, these companies needed that documentation - FAST - so they could sell their products! (Still true today.)

THE SOLUTION: After seeing our customer's point of view, I had a change of heart... So, I created a SYSTEM to help Silicon Valley companies solve these maddening, profit-draining problems.

Today, my proprietary 3-Prong System of consulting, training, and products has been refined and proven on hundreds of projects for scores of Silicon Valley clients.


NOW, you can get the leverage of my proven system for developing documentation and save at least 20%-38% off in-house costs. This means you can solve documentation problems - on time - so you can focus on what YOU do best without worry.

Scores of other high-tech companies like yours have saved, too. Plus you get a Money-Back Guarantee. (Yes, Guarantee - and Bonuses ... details below.)

Here is a summary of the benefits you get
from my technical writing service.

checkmark You get fast on-time delivery. You can plan with certainty while keeping complete control.

checkmarkYour customers will appreciate USABLE writing that makes sense. Your customers will get maximum benefit from your products and services. And you'll increase your raving fans and repeat business.

checkmarkYou will be thankful for a practical business solution that works for you - systematically. Your results depend on our system - a SYSTEM that works every single time. So you can measure your financial ROI.

checkmarkYou'll feel relief from worry and pressure - right away. Why suffer lack of a system, negative inertia, and haphazard methods that frustrate the results you need? Not just a promise - you get our NO-FEAR GUARANTEE!

checkmarkYou'll get optimized use of your Subject Matter Expert's time. My system is designed to serve your SMEs - not the other way around. SME interviews are planned and orchestrated to save time.

checkmarkYou get an effective, professional writer - with a proven system - someone who is experienced in many departments: software development, marketing, operations, product development, manufacturing, R&D, finance, sales, customer service, legal, and more. You don't need to hire several writers to handle other departments. See Mike's Laws.

checkmarkYou get a computer-savvy writer... Fluent in MS Word / PowerPoint / XL, Visio, Acrobat, FrameMaker, Dreamweaver, MindJet, Pages, Keynote, (X)HTML, XML, CSS, TopDown, MindManager, Dramatica Pro, ProModel. Experienced with MS Project, Perforce, PageMaker, Quark XPress, and others... PC, Macintosh, Sun Solaris, & hybrid systems... many programming languages including Java, C, Basic, Fortran, assembler, etc. Familiar with Unified Modeling Language (UML), Rational Unified Process (RUP) tools.

Now, you're probably wondering how and why we can do all those things.

Let me explain.

First, together we'll clarify the problems you want solved and the opportunities you want seized using our Risk-Free Needs Analysis System.

After the analysis, if I find that I can't give you what you want, I will tell you. And, if I find out that I CAN help you, I won't be ashamed to say so.

My streamlined system includes client setup, project organization, standards, management reporting, research, writing, editing, reviewing, project accounting, project completion, production & printing. Plus free extras and Bonuses.

Are your clients screaming?baby
"This *@%#*^ documentation makes no sense!"

Don't take my word for it.
Listen to what our customers say.

spacer spacer spacer

"We were skeptical..."


"We were skeptical because you were not a radiologist ... Thank you for all the effort and time ... for being flexible in the times of the day (nights) that we could work ... for thorough research, design, organization, writing, layout, accuracy ... was impressed when the manual passed our stringent Configuration Control Board without changes. Your effectiveness as an individual was a major key to the success. Excellent!" -- C.N., Product Marketing Specialist, Diasonics, Milpitas, CA.

testimonial spacer

spacer spacer spacer

"Mike, I wasn't sure...


"Mike, I wasn't sure if you would fit in here... [but] You have been a wonderful asset to the company and I hope that we will be able to do business together again." -- W.C., Director Engineering, ThinkFree.Com

testimonial spacer

spacer spacer spacer

"... diligent and competent... "


Nice job, Mike. I really appreciate you're coming through for ThinkFree. I found it extremely hard to find someone sufficiently diligent and competent for them who'd agree to work onsite as much as they needed. It was a major relief to have them off my "emergency" list. -- A.D., President, Synergistech Communications, Inc

testimonial spacer

spacer spacer spacer

"... best manual/ tutorial..."


"Mike: Excellent! In my opinion, the best manual/tutorial Qantel has ever produced!" -- Ed Isenberg., Manager Marketing Applications, Qantel, Hayward, CA.

testimonial spacer

spacer spacer spacer

"... unprecedented... most complete..."


"This manual is unprecedented as a user's manual for ROLM Corporation ... most complete manual that has been prepared for ROLM ACD users." -- Doug Vaughn, ACD Product Manager, ROLM Corporation, Santa Clara, CA.

testimonial spacer

Technical Documentation Clients include 3COM, Abbott Labs, AMD, Applied Materials, BofA, Bechtel, Diasonics, Geoworks, Intel, Lockheed, LaserSonics, Measurex, IBM/Rolm, Sun Microsystems, Tomy/Seiko, Ultratech, VLSI, dozens more. More clients. More Testimonials.

Which Bonuses will you choose?

(APPLICATIONS examples from accounting, aerospace, applied mathematics, automated banking, and bio-medical systems, to business modeling, business management, and business process development... From computer programming, ISO 9000, Monte Carlo simulation, and semiconductor manufacturing, to QA, operating systems, R&D, sales management, and direct mail marketing... From software development, web-based training, and website development, to wireless devices, and many more.)

Warning: Do NOT buy any Technical Writing Service
unless it meets the following 6 criteria

There is a lot of confusion surrounding our field. I want to give you 6 criteria or elements you absolutely, positively must have in any solution you obtain:

arrow You must hire a professional problem solver, not just a "writer."

arrow You must hire a specialist who not only uses a proven system, but someone who's an expert at working with your Subject Matter Experts. You must have someone who can turn technical jargon into human-readable prose that your customers can understand and use.

Technical Writing that Makes Sense

arrow You must hire a professional with a proven track record in a variety of applications (as opposed to narrow departmental experience).

arrow You must employ someone you can count on to show up and deliver on time. Always.

arrow You must hire someone skilled in real-world business and marketing, with advanced training beyond a politically corrected "education."

arrow You must have someone with management experience who can work effectively with your people... yet is a fanatic on details and deadlines.

You get at least 10 times your money's worth!

Let's face it. With employees you get 40 hours a week of "face time" - and you pay FULL PRICE PLUS OVERHEAD of insurance, vacations, retirement, and liability... I focus on results and outcomes for you - regardless of hours - and you pay only for the actual service you use.

It has taken me 30 years of dedicated application to streamline my proprietary 3-Prong System. Now, you can get all the benefits of this system at lower rates than you'd pay your mechanic or plumber.

My system will save you time, trouble, and money in developing your documentation. Plus, you'll have peace of mind knowing that you will get what you want on time. Take a look at my outrageous 2-minute video (opens in separate window).

In summary, here's what you get:

Needs Analysis, Proposal, Solutions Presentation

  • Needs Analysis with Power Questions
  • Executive Manager's Secrets for Creating Profitable Action Plans
  • Proposal
  • Solutions Presentation

Standard Written Accountabilities, Understandings & Reports

  • Maximum Action Service Team (MAST) Pledge
  • Non Competition Pledge
  • Non-Disclosure Agreement
  • Iron-Clad Service Agreement
  • Detailed Action Plans based on Needs Analysis
  • Itemized Schedule of Deliverables
  • Weekly progress reports in writing
  • Client Impact Reports
  • Profitable Venture Tactics eZine

Standard Professional Services

  • Documentation Express System, proven & refined over 300 projects
  • Needs Analysis System w/Solutions System
  • Research & Info Gathering System
  • Subject Matter Expert (SME) Interview System
  • Project Management System
  • Effective Design Meetings
  • Strategic Planning Meetings
  • MAST Membership
  • Writing, editing, word-processing, graphics, photography
  • Evangelist's Referral Program

Optional Professional Services

  • On-site personal service
  • Analysis and consultation on marketing materials
  • 8-week SMS Leadership & Management Courses
  • Mastermind on Steroids Sessions
Professional High-Tech Experience
30 Years Serving Silicon Valley Clients

When you contact our office, we'll go over 7 myths our competitors don't want you to understand. Plus, we'll go over 3 new breakthroughs that will totally change things in the next year. If you make a decision without understanding these 3 new factors, you could be making a very costly mistake.

When you submit the form below, I will contact you by phone within 4 hours.

If you respond right away, you can save up to 52%.

Act Immediately To Qualify For The Following Bonuses

Since I know it's 100% to your benefit to act right away, I want to sweeten the pot and give you every possible reason to say YES today! If you respond immediately, you'll also receive the following after 30 days' service:


Ultimate Career Builder Power Package
(Value $1,470)


Website Audit
(Value $1,750)


Ultimate Career Builder Workshop
(up to 10 people) (Value $6,000)


Mastermind on Steroids Workshop
(up to 10 people) (Value $8,000)


Leadership & Management Workshop
(up to 10 people) (Value $11,000)


By the way, these bonuses are yours to keep even in the unlikely event you decide to take advantage of our ironclad money-back guarantee:


You can't lose with our 100%, ironclad, money-back guarantee

Your satisfaction is assured through our no risk, you-can't-lose, 100%, no-questions-asked, iron-clad money-back guarantee.

If for any reason, you aren't thrilled and satisfied with our products and services, just say so and we'll make it good or refund 100% of your invoice price. No hard feelings.

What I'm saying is, don't decide now if our services are for you.


Mike Hayden

Just try us out. If our service doesn't do everything I say and more, if you don't save money, time and frustration, if it doesn't change your perspective, if it doesn't work for you, you have nothing to worry about because you can get every dime of your money back under our guarantee. So you have nothing to lose and everything to gain.

Click the button for immediate access to 15 Articles plus
immediate FREE download of my Special Report
"How to Profit from Use-Case Technology!"
Learn more about our Technical
Writing Service
right now.


To your success,
Mike Hayden, Founder

P.S. It you really want to deliver technical documentation that makes sense to your customers - on time - at lower rates than you pay your mechanic or plumber, click here NOW to qualify for my Special Rate plus Valuable Bonuses.

P.P.S. This offer and its Bonuses are good only if I am available to work on your project. Don't Delay! Get your 15 Articles & FREE "How to Profit from Use-Case Technology" Report TODAY!

Print this page.

Mike Hayden
Documentation Express
(Division of Senior Management Services)
9457 S. University Blvd. Suite 235
Highlands Ranch, CO 80126
(303) 585-1945

Silicon Valley, CA (408) 817-5684

© Copyright 2012 by Mike Hayden. - All Rights Reserved